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Drink tap water

The quality of drinking water is very good in Tallinn and tap water is excellent for quenching a thirst. In 2011, 99.66% of the water samples taken from customer taps were compliant with the legal quality standards. This is the best ever result of the Company in terms of water quality which is well comparable to the drinking water quality in Western Europe.

For the benefit of a clean Baltic Sea

Wastewater treatment at Paljassaare plant contributes significantly to the creation of a pure environment for the Baltic Sea. Since 2006 Tallinn is no longer included in the Helcom list of hotspots. This has been an excellent recognition of our investments made in the continuous improvement of our wastewater treatment process.

Water is blue, I am green

Environment is important for us. We do our best to find environmentally friendly solutions in our work and to increase the environmental awareness of the population.

We create better life with pure water

Our performance impacts the environment and the quality of life of almost one third of the population in Estonia. Supplying high quality drinking water as well as leading off wastewater and storm water and conducting it back to the nature after treatment requires strong contribution and arduous efforts from our professional staff.

Our Promises

We will compensate any violation of our promises to customers automatically. This means that if we do not keep our promise, then the next bill sent to customer is 20 euros less.mullid

WE PROMISE TO...

  • ...ENSURE YOUR WATER METER READS ACCURATELY - In case you doubt in accuracy, we will carry out an extraordinary calibration and install, replace, remove and seal water meter within 3 working days since following working day of receiving the application
  • ...SEND YOU AN ACCURATE BILL - In case the bill is not accurate, we will correct your bill latest next working day since receiving a notice
  • ...TIMELY RESPOND TO YOUR PHONE ENQUIRY - In case of calling to our Customer Service 62 62 200, we will respond to your raised question immediately or within 2 working days since following working day
  • ...TIMELY RESPOND TO YOUR WRITTEN ENQUIRY - In case of sending as a letter, we will respond to you within 5 working days since following working day
  • ...ENSURE YOU ARE AWARE OF ANY PLANNED SUPPLY INTERRUPTIONS - In case of planned repair works and connected water cut offs, we will notify you about related cut offs at least 5 days in advance
  • ...ENSURE YOU WILL HAVE ACCESS TO CLEAN WATER IN CASE OF EMERGENCY SITUATIONS - In case of water cut off longer than 5 hours, we will provide you a temporary water supply (e.g. movable water tank within reasonable distance from your house)
  • ...RESTORE WATER SUPPLY AS QUICKLY AS POSSIBLE - In case of emergency repair works, we will restore the water supply in 12 hours at the latest
  • ...ENSURE YOU A CONSISTENT WATER PRESSURE - In case you have complaints about water pressure, we will respond to your problem next working day at the latest since receiving a notice
  • ...DELIVER HIGH QUALITY WATER - In case you have complaints about water quality, we will respond to your problem next working day at the latest since receiving a notice
  • ...PROTECT ENVIRONMENT AROUND YOU AND KEEP STREETS FREE OF BLOCKAGES - In case of sewer blockages, we will eliminate the problem within 12 hours since receiving a notice

* Our Promises don't apply in Muuga and Kallavere service area.

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© AS Tallinna Vesi  |  Ädala 10, Tallinn 10614  |  Phone: 62 62 200  |  Fax: 62 62 300  |  tvesi@tvesi.ee  |  ISO9001, ISO14001, ISO17025, OHSAS 18001

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